Return
Policy
At Madagascar Pantry, every product is handcrafted in small batches with care and attention to quality. We want you to be happy with your purchase and will work with you to resolve any issues promptly.
Food & Personal Care Products
Because our gourmet food and personal care products are consumable or intended for personal use, we cannot accept returns or exchanges on opened or used items for health, safety, and sanitation reasons.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery at:
support@madagascarpantryllc.com
Please include:
Your order number
Photographs of the product
Photographs of the shipping box and packaging materials
A brief description of the issue
After reviewing your request, we may, at our discretion, offer a replacement, refund, store credit, or another appropriate resolution.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order is returned because an incorrect or incomplete shipping address was provided, the customer is responsible for any additional shipping charges required to resend the order.
Lost or Delayed Shipments
If your package appears to be lost in transit, please contact us.
We will review the tracking information and assist with the shipping carrier's claims process when appropriate. Carrier delays are outside of our control, and delivery dates provided by carriers are estimates only.
Order Cancellations
Orders may be canceled only if they have not yet entered processing or shipment. Once production has begun or an order has shipped, it cannot be canceled.
Questions
If you have any questions regarding your order or this Return Policy, please contact: